Privacy Policy
These Terms and Conditions govern the relationship between the Parties.
DietitianChong Pty Ltd (ACN: 613 884 398) trading as Pristine Fertility in Australia.
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You are the client, and Your details are set out on the Client Details Form.
1. We respect your privacy
Pristine Fertility respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), as amended by the Privacy and Other Legislation Amendment Bill 2024. This policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.
Your Rights Under the New Privacy Regulations
Under the Privacy and Other Legislation Amendment Bill 2024, individuals now have the right to:
Seek legal redress for serious invasions of privacy.
Be informed about how their data is processed, including any automated decision-making practices.
Enhanced protections for children’s privacy under the forthcoming Children’s Online Privacy Code.
Greater transparency regarding cross-border data transfers.
2. Collection of personal information
Pristine Fertility is committed to protecting your privacy and handling your personal information with care and respect. When you interact with our website, provide information directly, or during consultations, we may collect the following:
Basic Identification Details (name, date of birth, email, phone number)
Health Information relevant to fertility and reproductive health
Nutrition and Lifestyle Information affecting fertility
Payment Information for consultations and program enrollment
We may also collect data through:
Direct interactions such as online forms, phone or Zoom calls, and consultations.
Website analytics using cookies and other technologies.
Third-party referrals from healthcare providers.
Children’s Privacy:
Pristine Fertility complies with the Children’s Online Privacy Code and does not knowingly collect data from individuals under 18 without parental consent.
3. How we collect and use your personal information
Pristine Fertility employs various methods to collect your personal information, ensuring each approach aligns with our commitment to maintaining your privacy. These methods include:
- Electronic and In-Person Interactions: When you engage with us, whether online, over the phone, or in person, we collect relevant personal information.
- Website Access: Certain information may be gathered when you visit our website. This could include contact details through forms you fill out and data collected through cookies and similar technologies that help us understand how you use our site.
- Service Provision: As we provide our nutrition consultation services to you, we collect detailed personal and health information necessary to offer tailored and effective guidance.
- Third-Party Sources: Occasionally, we may receive personal information about you from third parties, such as referrals from healthcare providers or other professionals you have consulted. When we receive such information, we handle it with the same level of care and confidentiality as we do with the information we collect directly from you.
In all instances, Pristine Fertility adheres to the principles set out in this Privacy Policy to ensure your personal information is protected and used appropriately.
4. Use of your personal information
At Pristine Fertility, the personal information we collect is primarily used to enhance the quality and effectiveness of our nutrition services. Here’s how we may use your information:
- Provision of Services: To provide personalised nutrition and diet consultations, including creating tailored diet plans, offering dietary advice, and monitoring your progress.
- Communication with Health Service Providers: With your consent, we may share relevant information with other health service providers involved in your care for a coordinated approach to your health and fertility journey.
- Research and Quality Improvement: We may use your information for practice research, quality assurance, and service improvement, ensuring our services remain up-to-date and effective.
- Information and Updates: We may use your personal information to inform you about our services, including sending updates, and information about new and additional products, services, and opportunities that may interest you.
- Service Improvement: Your information helps us to improve our offerings and better understand client needs, allowing us to refine and enhance our services continually.
- Communication Methods: Pristine Fertility may reach out to you through various means, including telephone, email, SMS, or mail, depending on your preferred method of communication.
5. Disclosure of your personal information
We may share your personal information with our employees, administrative staff, officers, insurers, professional advisers, agents, suppliers, or subcontractors as necessary for the purposes outlined in this Policy. This includes disclosing information to other health professionals involved in your care, but only as required.
There may be circumstances where we need to disclose personal information in compliance with legal obligations, such as laws, regulations, court orders, subpoenas, warrants, or in response to requests from law enforcement agencies.
In the event of a business change, such as a merger, acquisition, or sale of assets, we reserve the right to transfer our user databases, along with the personal and non-personal information contained in them. This information may be disclosed to potential purchasers under confidentiality agreements and will be disclosed in good faith and only as necessary for the above-stated purposes.
6. Cross-Border Data Transfers
We use Kalix Health, a cloud-based practice management software, which store data in servers outside Australia, including in Microsoft Azure servers located in the United States. This means:
Your data may be subject to different privacy laws.
You may not be able to seek redress under Australian privacy laws if a breach occurs overseas.
U.S. authorities may access data under laws such as the PATRIOT Act.
We take all reasonable steps to ensure your data is handled securely and transferred only to countries recognized under the OAIC’s “white list” of nations with adequate privacy protections.
7. Website
When you visit our website
We may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site so that we can improve our service.
Cookies
We may, from time to time, use cookies on our website. Cookies are very small files that a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may occasionally use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google Adwords. These ads may appear on this website or other websites you visit.
Third-party sites
Our site may occasionally have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. Please be aware that Pristine Fertility is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of every website that collects personally identifiable information.
8. Access to your personal information:
You may request details of personal information that we hold about you under the Privacy Act 1988 (Cth) provisions. A small administrative fee may be payable for the provision of information. If you would like a copy of the information we hold about you or believe that any information we hold on you is inaccurate, outdated, incomplete, relevant or misleading, please email us at [email protected].
9. Complaints about privacy
If you have any complaints about our privacy practices, please send details of your complaints to Pristine Fertility by e-mail to [email protected]. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
10. Changes to the Privacy Policy
We may update this Privacy Policy to reflect legislative changes and improvements to our data protection practices. All modifications take effect immediately upon posting on our website.
Last updated January 2025.