Servicing Clients Australia Wide and Globally

Privacy Policy

Privacy Policy

These Terms and Conditions govern the relationship between the Parties.

DietitianChong Pty Ltd (ACN: 613 884 398) trading as Pristine Fertility in Australia.

  • AND- 

You are the client, and Your details are set out on the Client Details Form. 

1. We respect your privacy

Pristine Fertility respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988. This policy sets out how we collect and treat your personal information.

“Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

Pristine Fertility is committed to protecting your privacy and handling your personal information with care and respect. When you interact with our website, provide information directly, or we collect and store your personal details during consultations. The types of personal information we collect include:

  • Basic Identification Details
  • Health Information
  • Lifestyle Information
  • Payment Information

3. How we collect your personal information

Pristine Fertility employs various methods to collect your personal information, ensuring each approach aligns with our commitment to maintaining your privacy. These methods include:

  • Electronic and In-Person Interactions: When you engage with us, whether online, over the phone, or in person, we collect relevant personal information. 
  • Website Access: Certain information may be gathered when you visit our website. This could include contact details through forms you fill out and data collected through cookies and similar technologies that help us understand how you use our site.
  • Service Provision: As we provide our nutrition consultation services to you, we collect detailed personal and health information necessary to offer tailored and effective guidance.
  • Third-Party Sources: Occasionally, we may receive personal information about you from third parties, such as referrals from healthcare providers or other professionals you have consulted. When we receive such information, we handle it with the same level of care and confidentiality as we do with the information we collect directly from you.

In all instances, Pristine Fertility adheres to the principles set out in this Privacy Policy to ensure your personal information is protected and used appropriately.

4. Use of your personal information

At Pristine Fertility, the personal information we collect is primarily used to enhance the quality and effectiveness of our nutrition services. Here’s how we may use your information:

  • Provision of Services: To provide personalised nutrition and diet consultations, including creating tailored diet plans, offering dietary advice, and monitoring your progress.
  • Communication with Health Service Providers: With your consent, we may share relevant information with other health service providers involved in your care for a coordinated approach to your health and fertility journey.
  • Research and Quality Improvement: We may use your information for practice research, quality assurance, and service improvement, ensuring our services remain up-to-date and effective.
  • Information and Updates: We may use your personal information to inform you about our services, including sending updates, and information about new and additional products, services, and opportunities that may interest you.
  • Service Improvement: Your information helps us to improve our offerings and better understand client needs, allowing us to refine and enhance our services continually.
  • Communication Methods: Pristine Fertility may reach out to you through various means, including telephone, email, SMS, or mail, depending on your preferred method of communication.

5. Disclosure of your personal information

We may share your personal information with our employees, administrative staff, officers, insurers, professional advisers, agents, suppliers, or subcontractors as necessary for the purposes outlined in this Policy. This includes disclosing information to other health professionals involved in your care, but only as required.

There may be circumstances where we need to disclose personal information in compliance with legal obligations, such as laws, regulations, court orders, subpoenas, warrants, or in response to requests from law enforcement agencies.

In the event of a business change, such as a merger, acquisition, or sale of assets, we reserve the right to transfer our user databases, along with the personal and non-personal information contained in them. This information may be disclosed to potential purchasers under confidentiality agreements and will be disclosed in good faith and only as necessary for the above-stated purposes.

6. Security of your personal information

At Pristine Fertility, we are dedicated to safeguarding the personal information you entrust to us. To prevent unauthorised access, disclosure, and other risks, we have implemented robust physical, electronic, and managerial procedures. These measures are designed to protect your information from misuse, interference, loss, unauthorised access, modification, and disclosure.

We use Kalix, a modern cloud-based practice management software, with Microsoft Azure servers located in the United States of America;

Any personal, sensitive or health information relating to you (protected information) may not be subject to the same privacy obligations, principles or standards as in Australia or any other country; and

You will not be able to seek redress under the Privacy Act 1988 (Cth) or any other act relating to sensitive or health information in Australia (or a State or Territory of Australia); You may not be able to seek redress in the USA.

Server operators in the USA could be subject to laws (such as the PATRIOT Act) that compel the disclosure of protected information.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information you transmit or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.

7. Website

When you visit our website

We may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site so that we can improve our service.


We may, from time to time, use cookies on our website. Cookies are very small files that a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may occasionally use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Third-party sites

Our site may occasionally have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. Please be aware that Pristine Fertility is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of every website that collects personally identifiable information.

8. Access to your personal information:

You may request details of personal information that we hold about you under the Privacy Act 1988 (Cth) provisions. A small administrative fee may be payable for the provision of information. If you would like a copy of the information we hold about you or believe that any information we hold on you is inaccurate, outdated, incomplete, relevant or misleading, please email us at [email protected]

We reserve the right to refuse to provide you with information we hold about you in certain circumstances set out in the Privacy Act.

9. Complaints about privacy

If you have any complaints about our privacy practices, please send details of your complaints to Pristine Fertility by e-mail to [email protected]. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

10. Changes to the Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, at our sole discretion, and all modifications will be effective immediately upon posting the changes on our website or via email notifications.

Last updated January 2024.

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